Contact HavenMED
Have questions about our services? Ready to join our healthcare revolution? We're here to help you every step of the way.
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Our Office
Address
HavenMED Plaza, 5th Floor
Kenyatta Avenue
Nairobi, Kenya
Office Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Emergency only
Emergency Services
24/7 Emergency Line
+254 700 000 911
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Support Availability
Frequently Asked Questions
Find quick answers to common questions about HavenMED services.
How do I book a home visit?
You can book a home visit through our mobile app, website, or by calling our support line. Simply select your preferred provider, choose a time slot, and confirm your booking.
Are all providers verified?
Yes, all healthcare providers on HavenMED undergo thorough verification including license checks, background verification, and continuous quality monitoring.
What are your consultation fees?
Virtual consultations start from KSh 300, while home visits range from KSh 800-1,500 depending on the provider and services required.
Do you accept insurance?
We work with major insurance providers in Kenya. Check with our support team to confirm if your insurance plan is accepted.
How can I become a provider?
Healthcare professionals can apply through our provider portal. You'll need to submit your credentials, undergo verification, and complete our onboarding process.
Is emergency care available?
Yes, we have 24/7 emergency support. For life-threatening emergencies, call 911 first, then contact our emergency line for additional support.
Still have questions?
Find Us
Visit our office in Nairobi or connect with us virtually from anywhere in Kenya.
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HavenMED Plaza, 5th Floor, Kenyatta Avenue, Nairobi